FAQ

  • How do I create an account?

    Click on the register button at the top right-hand corner of the BitSeven website. Enter your personal information.

  • Can I sign up with someone else's name?

    You must sign up with your own name as you are responsible for your transactions and will receive transaction confirmations in your name.

  • Can I Create Multiple IDs?

    You can register with only one ID. If you register under multiple names by using another person's ID, you may be blocked from our system.

  • Is this trading system reliable?

    BitSeven has the most technologically advanced system in the industry. By providing a web-based trading system for both PCs and mobile devices, you can trade on both your computer and your mobile phone.

  • Can I trade on my smartphone?

    You can access the BitSeven mobile page from your smartphone and start trading right away. You do not need to install any apps, so you can start trading quickly.

  • How can I change my account details?

    You can change your account information by opening the top menu of the web page and clicking [Account] and then [My Account].

  • I forgot my password. How do I reset it?

    Go to the login page from the link in the upper right-hand corner of the BITSEVEN homepage, then click the [Forgot Password?] Link. Please enter your email address, and we will send you a password.

  • Can I contact customer support for queries?

    If you have any questions, please contact BitSeven Customer Support. We will answer your questions with care. We always try to respond promptly - if we receive a high volume of requests we may take a little longer to respond.

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    Buy & sell securely
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    Be comfortable
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    Be the fast lane

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